courses take place here
Open Source Training: (gleicher Kurs auf deutsch)

Zammad Agent/Power-User

Zammad is an open source helpdesk/support system and issue tracking system, which serves the coordination and answering of inquiries of any kind.

The application supports clients, agents and management equally intelligently in the structured capture, processing, documentation and evaluation of all internal and external matters.

This training is aimed at agents/power users who want to learn how to use Zammad.


1 day, 411.00 € + 16% vat = 476.76 €

Full eight clock hours per day, complete set of literature, WiFi, complimentary notebook, full board, drinks (selected wines are charged separately), pastries, homemade cakes, sauna, social program

Extended/reduced amenities on demand:

Surcharge per guest night in two bed rooms (spacious and comfortable rooms) 59.00 € + 5% vat = 61.95 €per night
Surcharge per guest night in the Linuxhotel-flat share 83.00 € + 5% vat = 87.15 €per night
Surcharge per guest night in single rooms (depending on availabity, early reservation recommended) 129.00 € + 5% vat = 135.45 €per night
Reduction for half board instead of full board accomodation -29.00 € + 16% vat = -33.64 €per day
Reduction w/o social program -8.00 € + 16% vat = -9.28 €per evening

Tax deductibility * Terms of cancellation


Please select your favourite reservation date


An experienced employee of Zammad GmbH (the company of the OTRS inventor and founder Martin Edenhofer) holds the training. Often Martin is not afraid to hold the training himself. The contents are individually tailored to your company and your ideas and can be designed by yourself.

prerequisites for attending

The training is aimed at service and support members who will learn how to work efficiently with Zammad in their daily work. Recommended previous knowledge:

If you feel uncertain on this point, we look forward to assist you via email or phone * (call +49-201 8536-600 on weekdays between 9-17 hours to reach Martin Gerwinski or Laura Trinowitz) .

Course contents


Core object and their features

The Zammad agent interface

The Zammad customer interface

Power features

Course schedule

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