courses take place here
Open Source Training: (gleicher Kurs auf deutsch)

Zammad Administrator

Zammad is an open source helpdesk/support system and issue tracking system, which serves the coordination and answering of inquiries of any kind.

The application supports clients, agents and management equally intelligently in the structured capture, processing, documentation and evaluation of all internal and external matters.

This training is aimed at administrators who want to run Zammad and project managers who want to introduce Zammad.

We turn you into a professional regarding installation, configuration, use of power features (text building blocks, macros, etc.), integration of channels such as Twitter, Facebook, email, chat and email forms. We also familiarize you with the possibilities of user/rights management, backup and restore, scaling and high availability.


2 days, 1,113.00 € + 16% vat = 1,291.08 €

Full eight clock hours per day, complete set of literature, WiFi, complimentary notebook, full board, drinks (selected wines are charged separately), pastries, homemade cakes, sauna, social program

Extended/reduced amenities on demand:

Surcharge per guest night in two bed rooms (spacious and comfortable rooms) 59.00 € + 5% vat = 61.95 €per night
Surcharge per guest night in the Linuxhotel-flat share 83.00 € + 5% vat = 87.15 €per night
Surcharge per guest night in single rooms (depending on availabity, early reservation recommended) 129.00 € + 5% vat = 135.45 €per night
Reduction for half board instead of full board accomodation -29.00 € + 16% vat = -33.64 €per day
Reduction w/o social program -8.00 € + 16% vat = -9.28 €per evening

Tax deductibility * Terms of cancellation


Please select your favourite reservation date


An experienced employee of Zammad GmbH (the company of the OTRS inventor and founder Martin Edenhofer) holds the training. Often Martin is not afraid to hold the training himself. The contents are individually tailored to your company and your ideas and can be designed by yourself.

prerequisites for attending

The administrator training course is aimed at future Zammad administrators who will operate Zammad independently in their organization and perform administrative tasks. Recommended skills:

If you feel uncertain on this point, we look forward to assist you via email or phone * (call +49-201 8536-600 on weekdays between 9-17 hours to reach Martin Gerwinski or Laura Trinowitz) .

Course contents


Core object and their features

The Zammad agent interface

The Zammad admin interface

The Zammad customer interface

Authorization concepts

Installation of Zammad

Channel integration

Power features


Course schedule

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