OTRS intelligently supports customers, users, service staff and management alike with structured collection, process- and company-wide processing, documentation and reporting of incidents and service requests.
We will coach you through setup, backup and restore as well as the configuration of OTRS. The training course is directed at administrators in charge of system configuration, management of users and authorizations and customization according to corporate design. You will gain in-depth insight into the system's functional mechanisms and, for training purposes, will complete the entire setup and configuration cycle. The main focus will be the SysConfig file and the central configuration file Kernel/Config.pm in order to customize the system conveniently according to your and/or your customers requirements. Practical elements, e.g. the exmplary integration with email and directory services will be part of the training course as well as learning how to handle ticket ACL's (Active Control Lists) and the modelling of workflows by means of the system.
Subsequent to this training course, there will be an extended training, focusing on OTRS::ITSM.
3 days, 1,562.00 € + 16% vat = 1,811.92 €
Full eight clock hours per day, complete set of literature, WiFi, complimentary notebook, full board, drinks (selected wines are charged separately), pastries, homemade cakes, sauna, social program
Extended/reduced amenities on demand:
|Surcharge per guest night in two bed rooms (spacious and comfortable rooms)||59.00 € + 5% vat = 61.95 €||per night|
|Surcharge per guest night in the Linuxhotel-flat share||83.00 € + 5% vat = 87.15 €||per night|
|Surcharge per guest night in single rooms (depending on availabity, early reservation recommended)||129.00 € + 5% vat = 135.45 €||per night|
|Reduction for half board instead of full board accomodation||-29.00 € + 16% vat = -33.64 €||per day|
|Reduction w/o social program||-8.00 € + 16% vat = -9.28 €||per evening|
The Linuxhotel seminars focus almost exclusively on free software. In most cases you recoup your training expenses by being able to use free software.