courses take place here
Open Source Training: (gleicher Kurs auf deutsch)


OTRS::ITSM, the Pink Elephant® - ITIL® conforming IT service management solution opens new dimensions for enhanced effectivity of your IT service management. Based on the comprehensive feature set of the service desk solution OTRS, OTRS::ITSM provides a cross-process view on the present and historical configuration set of all Configuration Items (CIs) saved in the own Configuration Management Database (CMDB) with all their relations to sevices, persons, incidents and other CIs. Thus, OTRS::ITSM fulfills the requirements for transparent transaction processing, fault analysis and active problem prevention.

This training module is based on the platform-specific administrator training for OTRS and enhances it with the specific aspects of the administration of OTRS::ITSM. Based on OTRS, the additional OTRS::ITSM modules will be installed via the packet manager. As an administrator, you will be introduced to the additional configuration options of the CMDB. The goal of this extended training course is to enable you to map the requirements of your IT optimally on the system.


2 days, 1,113.00 € + 16% vat = 1,291.08 €

Full eight clock hours per day, complete set of literature, WiFi, complimentary notebook, full board, drinks (selected wines are charged separately), pastries, homemade cakes, sauna, social program

Extended/reduced amenities on demand:

Surcharge per guest night in two bed rooms (spacious and comfortable rooms) 59.00 € + 5% vat = 61.95 €per night
Surcharge per guest night in the Linuxhotel-flat share 83.00 € + 5% vat = 87.15 €per night
Surcharge per guest night in single rooms (depending on availabity, early reservation recommended) 129.00 € + 5% vat = 135.45 €per night
Reduction for half board instead of full board accomodation -29.00 € + 16% vat = -33.64 €per day
Reduction w/o social program -8.00 € + 16% vat = -9.28 €per evening

Tax deductibility * Terms of cancellation


Please select your favourite reservation date


The training course will be conducted by Martin Edenhofer, inventor of the OTRS system and founder of OTRS AG.

prerequisites for attending

Recommended prerequisites:

If you feel uncertain on this point, we look forward to assist you via email or phone * (call +49-201 8536-600 on weekdays between 9-17 hours to reach Martin Gerwinski or Laura Trinowitz) .

Course contents

Address of welcome and presentation of agenda

Definition of personal expectations

Introduction to the additional functionalities of OTRS::ITSM

OTRS::ITSM administration frontend

OTRS::ITSM configuration management datenbase (CMDB)

Course schedule

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